Customer Support Center
Need help? Our support team is on hand to assist with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your account, checking a withdrawal, or reporting a fault, contact us and we’ll reply promptly at any time. You can reach the team by email, phone or live chat and we’ll guide you through next steps and escalate matters where necessary to resolve them quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email - help with logins, withdrawals and account-related issues) |
| General enquiries | [email protected] (corporate enquiries, press and partnership requests) |
| Affiliate enquiries | [email protected] (partner sign-ups, tracking and commission queries) |
| Phone | +44 20 7946 8271 (Mon–Fri calls, callback available) |
| Working hours | Mon–Fri, 09:00–18:00 (English-language support; 24/7 live chat for urgent issues) |
Email Assistance
For detailed requests, account issues or matters requiring documents, email is the preferred contact method. Please send your message to [email protected] with a clear subject line and up-to-date contact details to speed handling. Including your account ID and copies of any relevant documents helps us resolve queries faster and reduces follow-up delays.
Contact Form
Response Time
Our support team aims to respond promptly. Most enquiries are answered within one business day, while more complex cases may take longer depending on their nature and the information required. For issues involving payments or identity checks we may need extra time to verify documents, but we will keep you updated at every step and aim to resolve matters as quickly as possible.
Feedback
We want to hear from you. Please share any feedback, suggestions or ideas for improving the site. We read every message and use your comments to improve promotions, usability and customer support. Your input helps us prioritise fixes and shape new features. Contact us via live chat or email and we will review your message carefully to improve the overall experience.